TERMS OF SERVICE

We love our work and happily do just about any kind of cleaning to help our customers.  On the other hand, to maintain a high standard of quality, there are some limitations on what we can do:

  1. We need electricity and water!  If your utilities are turned off, we will gladly reschedule to when they are back on.
  2. We cannot wash a sink-full of dishes.  Of course, if there are a few items in the sink, we will happily wash them.  If there is a mountain of dishes, however, the time and space it takes to wash them will take away from cleaning other parts of the home and reduce quality of the result.
  3. We have 3-step ladders which is sufficient to reach most 1st floor windows, ceiling fans, and upper shelves.  Generally do not climb higher than that - for liability reasons.  
  4. If the home is in really, really terrible shape - animal feces everywhere, broken glass, mountains of clutter - we can most likely bring it to a livable/ habitable standard.  However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home.  Because of that, we will discuss this issue before starting the job and upon arrival onsite.  We will photograph before and after for potential sharing as most customers in this situation are remote landlords who ask for the photos.  We will neither keep nor distribute the photos for any other reason.