Normally, we prefer and our clients enjoy our flat rates that provide predictability. But, in some cases, the condition of the home is outside of the anticipated range, and special rules apply. We try to keep everything fair and provide a good value to our clients.
1) What conditions are we talking about? A home that hasn't been cleaned thoroughly for several months or years, especially when there are multiple residents and pets. And the home that has several of these factors: many surfaces covered in clutter, spoiled food, mold, grease on the walls, fur covering the walls and appliances, disconnected water or electricity, animal waste indoors, strong odor of animals or cigarettes.
2) What happens if your home falls into this category? If our crew determines upon arrival that your home is a bit outside of anticipated range, you have 3 options:
a) We spend the anticipated amount of time (or somewhat more) than a regular home would take, and "do what we can." Generally it's 4 hours of work by 2 or 3 maids. You can prioritize what's most important for you (e.g. kitchen and bathrooms). We won't be able to meet all of the items on our checklist for deep cleaning (e.g. window tracks, cabinets, lighting fixtures), but most clients are very happy with the results.
b) Alternatively, you can select our "heavy duty" extra. When you do it before the job, we will be better prepared to tackle the scope of work and send maids with modified equipment and supplies, larger group of people and for longer amount of time. It costs extra, but your home will be in a drastically different condition after we're done. If you haven't selected it ahead of time, we will offer it as an option if we can accommodate it. E.g. canceling or moving your crew's subsequent booking, sending more maids and equipment, etc. Most of the time we can pull it off.
c) You can simply cancel the job. We will not charge you anything.